Last week, I blogged about the editorial in New Stitches that mentions my new firescreen kits for doll’s houses, and also about the new embroidery scissors that featured on the same page in the magazine. At that time, I said I was having difficulty getting in touch with the manufacturers, Hemline, to find out where the scissors could be bought.
If only I’d known what I had started….
I have been having an email ‘conversation’ with Hemline ever since, as I tried to get out of them *where* these scissors can be bought. At first, it took ages to get any reply at all. Then I was asked to supply the product codes, so they could check which items I meant. Well, the editorial feature doesn’t give product codes, but surely, if it’s new products that they have bothered to advertise this month, it shouldn’t be that difficult to track down? Apparently it is. Anyway, then I was told that they are available on Amazon.co.uk. But only if you type in ‘Hemline’ and the product code in the search box. Otherwise, if you put something more general like ’embroidery scissors’, the results list is so huge, you’ll never find them. But even keying in ‘Hemline’ and the product code only found two of the styles in stock (one *pair* of each available to buy), and the other style didn’t show up at all.
So, back to Hemline. They then said that Sewandso.co.uk stock them. Now we were getting somewhere – Sew and So are my favourite online needlework website, and they do have a huge range, so I thought it was good that they’d stock them – so I had a look….and they weren’t there. Back to Hemline again. ‘Yes, they definitely did buy some from us. Give them a ring’. Now, is it just me, or do you also think it’s daft to have to phone an online retailer to see if they have something in stock? I expect to see it on their site, not to have to ring them.
Anyway, I emailed SewandSo’s customer service department, and explained that all I wanted was to find a real stockist, so I could mention them on my blog, so that people could buy them….you know? A FREE ADVERT!!!!!
They checked, and emailed back to say they hadn’t placed an order yet for these new styles (so, what were Hemline doing, telling me they had?!), but that they’d placed an order with Hemline that morning, and stock would arrive in a few days.
So, if you want these lovely scissors, go to sewandso.co.uk , click on Accessories / Scissors / Other scissors. I’m not guaranteeing they will be there yet, but give them a little while, and, you never know…….
There, that was easy, wasn’t it?! I’m going for a lie down, now 🙂
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Janet Granger's Blog 